contact us: [email protected]

Why can't I find a doll under 140cm in your website?

This is because some countries have laws that prohibit dolls under 140cm in height from being on the shelves. If you are looking for these, you can find them on my Japanese website www.kuma-doll.
I'm very sorry for any inconvenience caused to you, and if you have any question, please feel free to contact me.

What is the difference between silicone and TPE?

Silicone and TPE are both high quality sex materials.  Silicone is typically regarded as the more durable material and TPE as the most realistic.  Here are the main attributes of each material.

Silicone  

A bit harder than TPE but also more durable.

More expensive.

Easier to clean.

Safe for human contact.

TPE  

TPE is softer to the touch.

More realistic ‘jiggling’ of body parts (breasts, ass, etc).

The material is more elastic which allows the dolls to be more flexible at their joints.

Good heat retention.

Less expensive.

Safe for human contact

Less durable than Silicone - more care is required to clean and care for it properly.


What does the stand or no stand option mean?

This standing up foot is different from not standing the regular foot, the ankle has been redesigned and the foot reinforced, there are three Screw pattern in the Sole of foot.  giving all dolls with the standing foot option the ability to stand on their own.


How should I store my doll when I’m not using it?

The best way to store your sex doll is vertically, preferably hanging from something, perhaps in your closet.  Each of our sex dolls comes with a storage kit that will allow you to hang your sex doll for easy storage.  By hanging your sex doll in a cool, dark place she will be safe from damage.  There are other storage solutions as well if hanging isn’t a possibility.  Placing your doll in a sitting position, or lying on her back are both popular storage positions as well, just make sure she is not wearing any tight clothing or dark color fabrics for a long period of time.  Dark color fabric may stain the doll’s skin after prolonged exposure. 

The main things you want to avoid when storing your sex doll are: 

Contact with dark color fabrics - these may stain the dolls skin if in contact for a long period of time.

Tight clothing - things like elastic bands may leave permanent marks or indentations on your doll if they are left on during storage.

Sunlight - The sun may fade her skin and facial features unevenly.

Extreme temperatures - Hot and cold temperatures may warp your dolls feature over time - these must be extreme temperatures, no need to worry about normal fluctuations, but below freezing and extreme heat should be avoided. 

Pressure points - if anything is pressing into the doll’s skin over a long period of time you may find some permanent indentation occurs.  It’s important that the doll is suspended in air, or resting on a soft surface.


Will the doll skin stain? 

The doll’s skin although durable and resistant to rips, tears, and stain is not indestructible.  You should be careful to keep your doll away from dark fabrics and tight clothing.  If you like dark clothing you should be sure to wash it before putting it on your doll, and be sure to not store her with the clothing on. The best clothing for dolls is light colored, loose fitting fabrics.


Will I get the doll exactly as in the picture? Will I get the cloth?

Yes, you will get the exact doll as you see in the pictures, Clothes are sent at random (Not the picture shows). Please note that clothes are for display only. You will get a doll as the photos show and Clothes at random.


Will anyone knows what is inside my package? What about my billing statement?

No one will know but you! We will not include a single branding labeled anywhere on the box and shipping label. All sex dolls will be shipped in a plain brown box, while the rest of our products will be shipped in our boxes to remain discreet.

We consider the privacy of our customers with the highest regard and offer our commitment to protect your personal information. All packages are delivered in discreet packaging; additionally, customer details are sealed within our privacy policy.

There is no specific indication or labeling on the box that reveals the contents inside. Your doll will be labeled “mannequin” (for customs clearance).

Billing Statement will be billed under “....” to remain discreet!


What shipping company do you use?

All international orders are shipped using FedEx or UPS.


Who is responsible for customs fees?

Import Duties and VAT are levied by your local authority and would recommend you check your government's website in advance, prior to ordering.


Can I return my doll if I am not satisfied?

Customer service is very important to us, If you receive your doll and it has any defects, as long as you notify us within 24 hours of receiving your doll and the doll has not been used in any way, we can arrange the doll been returned, However we do not cover the return shipping costs.

We will either repair or replace the doll depending on the level of defect. 

google-site-verification=QjcPC1EwXiBNcQgHu3_djYN0KZFoWi_vHpJBe3RL1Ic