Factories usually do not have foreign language departments, you can leave messages on the official website, but often do not get a reply, or take a long time to get a reply. While KUMADOLL can provide 12 hours fast reply service, even on the day off can provide 24 hours fast reply service.

2)Price advantage:

KUMADOLL can provide you with lower prices, this is because we are the general agent of many brands, you can get lower prices.

3)After-sales service:

This is the most important reason, if there is any problem with your order after the production is finished or during the delivery, we will help you to communicate with the factory until the problem is solved.

Compared with yourself, it is obviously more advantageous for us to communicate with the factory.

Answer 2. Why KUMADOLL didn't join "TDF"- The Doll forum?

Actually, we did submit an application to join the TDF forum, but the TDF administrator told us that they have almost stopped new applications. Here is the reply email records from TDF support team, so this's why we can't join TDF.

Answer 3. Why I haven't heard of KUMADOLL before?

KUMADOLL is a top quality realistic love dolls online store since 2018.

We started in the Japanese market and are currently ranked number one in the Japanese market in terms of sales share due to our excellent customer service.

Started to enter the European and American markets in the second half of 2020.

Every brand uploaded on our website has undergone an actual factory visit.

All of our products are from source manufacturers and meet our standards.

As time goes by, I‘m sure more and more people will know and like our website.

If you have any suggestions about my website that can help us do better, please feel free to let us know.

Answer 4. What is the difference between www.kuma-doll.com and www.kumadoll.com？

KUMA-DOLL(The Japanese site) is only for Japanese customers, KUMADOLL(The English site) is for global customers.

The Japanese site only supports payment in Japanese yen, and European and American customers cannot complete payment on the Japanese site.

So for customers outside of Japan, you can only complete orders at KUMADOLL.

These 2 sites are managed by separate teams.

Please ask us for help if you have any question about the order or the dolls.

Answer 5. I can only find the product I want on KUMA-DOLL, but I can't find it on KUMADOLL, how can I place an order?

Sorry we are still uploading the products on the KUMADOLL website, we have more than 40 brands, it will take some time.

The good news is that almost all products you see on KUMA-DOLL can be purchased at KUMADOLL, except those that are geographically restricted, such as RZRdoll(Gynoid Doll).

Welcome to contact us, you just need to tell us the product you need, we will upload it for you first so that you can place your order.

Answer 6. Why are the prices of KUMADOLL and KUMA-DOLL products are different?

Actually this is because the manufacturer's pricing for the Japanese market is different from other markets.

In order to better manage the vendors, manufacturers usually set minimum retail prices for each sales region based on various costs.

It's the same strategy as iphone, for different markets, the manufacturer's pricing is different.

This is why you will see different prices on kuma-doll and kumadoll site.

Its not directly converted according to the exchange rate.

As a result American and European customers were unable to purchase the dolls at the price of the Japanese station.

Answer 7. Why did my order payment fail?

Because of the high level of banking security in the United States and Canada,

There is a certain chance that your payment directly by credit card will be declined by the risk control system of the issuing bank.

This does not mean that we are a illegal site, you may need to contact your card issuer to tell them that this is not a risky transaction.

Of course, if you don't want to deal with your bank, we recommend PayPal invoice to complete your payment.

You don't even need to apply for a PayPal account for this, you can also use your credit card or savings card to complete the payment.

This way you can be sure that the payment is done safely.

If you would like to see how this works, please refer to the link below.

How to pay on kumadoll.com

Of course, if you have questions about this, please feel free to let us know.

Answer 8. Do you have any coupons on your website？

About coupons, yes we have exclusive monthly coupons, our monthly coupons have a simple and fixed format so you don't have to spend time memorizing it.

It consists of "kumadoll + year+ month"

For example, if it's January 2024, then the coupon code would be kumadoll202401 and so on.

please check the detail link below to learn how to get and use them.

kumadoll coupon instructions

The usual rules of use.

1. Coupons cannot be used on dolls that already have a discount.

2. Limitations: Usually limited to orders over $1000.

3. Use period: The coupons you receive can usually only be used in the same month.

4. If you get more than one coupon at the same time, you can only choose one to use.

Answer 9. How are shipping and customs taxes calculated for KUMADOLL?

For customers in the United States and Japan, we offer free shipping with no shipping and taxes charges.

For customers in other countries and regions, we will pay the shipping cost for you, but you may have to pay the customs taxes yourself.

For customers in Europe and Russia, we can currently offer you a dedicated shipping service through which you do not have to face customs yourself. You only need to pay an additional service fee of $100-$300 (depending on the value and size of your doll)

In addition, it should be noted that some countries and regions prohibit the import of dolls and we may not be able to deliver them to you, which requires you to be able to complete customs clearance independently.For example, India, UAE, Pakistan.

please check the detail link below to learn more details about shipping.

kumadoll shipment instructions

Answer 10. How long will it take to receive my doll after I place my order?

This is the order process on our website.

kumadoll shopping flow

We will arrange the production in the manufacturers after we receive your order, different factories need different production time.

The usual time frame for most factories is usually 15-30 days, you can find the exact time frame on the relevant description page of the product.After the production is completed, we will send you factory pictures of the doll to be shipped and only after you confirm that it is OK, we will arrange the shipment for you. The shipping time to different countries also varies.For example, it usually takes 7-15 days to ship to the United States and 5-7 days to ship to Japan.This means that it usually takes 30-40 days to receive your doll after you place your order.

Want to get dolls faster?

We currently have a stock doll service available.

With some brands in stock, you can get a doll in as little as 3-5 days.

Please check our list of in-stock dolls.

Answer 11. Are there payment installment options available?

We usually require you to pay the full cost of your order.
But we support 50/50 payment if you need it.
You need to complete 50% payment in advance, and we will start scheduling production for you after we receive half payment of your order.
After the production is completed, we will take factory pictures for you for confirmation.
After you confirm that all the options are correct, you need to pay the remaining 50% of the fee.
Please see the How to pay on kumadoll page for details.

How to pay on kumadoll

Answer 12. What is the difference between silicone and TPE?

Silicone and TPE are both high quality sex materials. Silicone is typically regarded as the more durable material and TPE as the most realistic. Here are the main attributes of each material.

Silicone

A bit harder than TPE but also more durable.

More expensive.

Easier to clean.

Safe for human contact.

TPE

TPE is softer to the touch.

More realistic ‘jiggling’ of body parts (breasts, ass, etc).

The material is more elastic which allows the dolls to be more flexible at their joints.

Good heat retention.

Less expensive.

Safe for human contact

Less durable than Silicone - more care is required to clean and care for it properly.

Answer 13. What does the stand or no stand option mean?

This standing up foot is different from not standing the regular foot, the ankle has been redesigned and the foot reinforced, there are three Screw pattern in the Sole of foot. giving all dolls with the standing foot option the ability to stand on their own.

Answer 14. How should I store my doll when I’m not using it?

The best way to store your sex doll is vertically, preferably hanging from something, perhaps in your closet. Each of our sex dolls comes with a storage kit that will allow you to hang your sex doll for easy storage. By hanging your sex doll in a cool, dark place she will be safe from damage. There are other storage solutions as well if hanging isn’t a possibility. Placing your doll in a sitting position, or lying on her back are both popular storage positions as well, just make sure she is not wearing any tight clothing or dark color fabrics for a long period of time. Dark color fabric may stain the doll’s skin after prolonged exposure.

The main things you want to avoid when storing your sex doll are:

Contact with dark color fabrics - these may stain the dolls skin if in contact for a long period of time.

Tight clothing - things like elastic bands may leave permanent marks or indentations on your doll if they are left on during storage.

Sunlight - The sun may fade her skin and facial features unevenly.

Extreme temperatures - Hot and cold temperatures may warp your dolls feature over time - these must be extreme temperatures, no need to worry about normal fluctuations, but below freezing and extreme heat should be avoided.

Pressure points - if anything is pressing into the doll’s skin over a long period of time you may find some permanent indentation occurs. It’s important that the doll is suspended in air, or resting on a soft surface.

Answer 15. Will the doll skin stain?

The doll’s skin although durable and resistant to rips, tears, and stain is not indestructible. You should be careful to keep your doll away from dark fabrics and tight clothing. If you like dark clothing you should be sure to wash it before putting it on your doll, and be sure to not store her with the clothing on. The best clothing for dolls is light colored, loose fitting fabrics.

Answer 16. Will I get the doll exactly as in the picture? Will I get the clothes?

Yes, you will get the exact doll as you see in the pictures, Clothes are sent at random (Not the picture shows). Please note that clothes are for display only. You will get a doll as the photos show and Clothes at random.

Answer 17. Will anyone knows what is inside my package? What about my billing statement?

No one will know but you! We will not include a single branding labeled anywhere on the box and shipping label. All sex dolls will be shipped in a plain brown box, while the rest of our products will be shipped in our boxes to remain discreet.

We consider the privacy of our customers with the highest regard and offer our commitment to protect your personal information. All packages are delivered in discreet packaging; additionally, customer details are sealed within our privacy policy.

There is no specific indication or labeling on the box that reveals the contents inside. Your doll will be labeled “mannequin” (for customs clearance).

Billing Statement will be billed under “....” to remain discreet!

Answer 18. What shipping company do you use?

Usually the international orders are shipped using FedEx or UPS.

We can of course also use other couriers, such as DHL, EMS, sagawa

Answer 19. Who is responsible for customs fees?

Import Duties and VAT are levied by your local authority and would recommend you check your government's website in advance, prior to ordering.

Answer 20. Can I return my doll if I am not satisfied?

Customer service is very important to us, If you receive your doll and it has any defects, as long as you notify us within 24 hours of receiving your doll and the doll has not been used in any way, we can arrange the doll been returned, However we do not cover the return shipping costs.

We will either repair or replace the doll depending on the level of defect.